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How to Block Your Opay Account From Any Device When Your Phone Got Lost or Stolen

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In an age where mobile transactions are part of our daily lives, the security of our financial accounts is paramount.

Opay, a popular mobile payment platform, provides a convenient way to manage finances. However, if your phone is stolen or lost, it is very important to know how to block your Opay account to prevent unauthorized access and potential financial loss.

Reasons to Block Your Opay Account

There are several reasons why you might need to block your Opay account:

A Security Breach: If you suspect that your account has been compromised, blocking it is the first step to securing your funds.
No Longer Interested in Using Opay: If you decide to stop using Opay, blocking your account can ensure that it remains secure.

How to Block Your Opay Account

Here are the steps you can take to block your Opay account from any device:

1. Blocking Your Opay Account via Phone Call

Contact Opay’s Customer Service by calling 0700 8888328 or 01 888328. You will be connected to an Opay customer care representative who can assist you with blocking your account.

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When they respond, tell them you want to block your Opay account and the reason you want to do so. The customer care representative will ask you for some details such as;

Your Opay account number
Your name
Your phone number and your transaction history.

If the Opay customer care representative is convinced that the answers you provided are correct, they will proceed to block your Opay account as requested.

2. Blocking Your Opay Account via the Opay App

Log in to your Opay app.
Navigate to the Customer Service Center or click on the section that resembles a headset.
Use the Live Chat feature to communicate with Opay Customer Service and request an account block.

3. Blocking Your Opay Account and ATM Card Using the USSD Code

To block your account due to suspicious activity, dial *955*132# and follow the prompts. If your phone is stolen or lost, dial *955*131# to restrict access to your Opay account.

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4. Visiting the Opay Office

As a last resort, if the above methods are not suitable, you can visit one of Opay’s physical offices to request an account block.

Opay might be a bank without physical bank addresses, but they do have physical offices across Nigeria that you can visit to make inquiries or block your Opay account.

Opay offices are in Lagos, Abeokuta, Ibadan, Kano, Imo, Aba, Kogi, Port Harcourt, Edo etc. To get the specific addresses for any of these locations, simply login to your Opay app, Navigate to Customer Service Center and click on “Office Addresses”.

You can visit any of those addresses close to you and tell them you want to block your Opay account.

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As you can see from the above steps, blocking your Opay account is quite easy and you can easily pick any of the above steps if you wish to block your Opay account.

Conclusion

Losing access to your phone doesn’t have to mean losing control of your finances. By following these steps, you can quickly secure your Opay account and protect your financial information.

Remember, acting swiftly is key in preventing potential misuse of your account. Stay vigilant and stay secure. If you have any further questions or need assistance, Opay’s customer support is always available to help you navigate through these challenging situations. Contact Opay Customer Care Hotline (018885040).

Remember, your financial security is in your hands, and taking these precautionary steps can save you from undue stress and loss. Stay informed and take action when necessary.

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